A Short Case Study: South Software Corp

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Last week, your team—which does not include ITC—began working to integrate the two core modules. However, you discovered major bugs in ITC’s module with which your team’s module is to be integrated.

D: not to formally report the bug to Senior VP of SSC
D': formally report the bug to Senior VP of SSC
B: Work with ITC to fix the bug
C: Involve more people in our company to solve the problem
A: Install the integrated system on time in the customer's site next month
Click on the icons on the arrows to see assumptions and injections
In order to Install the integrated system on time in the customer's site next month I must Work with ITC to fix the bug and in order to Work with ITC to fix the bug I must not to formally report the bug to Senior VP of SSC. But, in order to Install the integrated system on time in the customer's site next month I must also Involve more people in our company to solve the problem and in order to Involve more people in our company to solve the problem I must formally report the bug to Senior VP of SSC. I can't both not to formally report the bug to Senior VP of SSC and formally report the bug to Senior VP of SSC.
RelationAssumption(s)Injection(s)
D-D'- The system still needs still be installed at the customer's site next month
- The problem could be solved in multiple ways
We can ask him for help without submitting a formal report
B-D- It helps build problem solving skills between the two teams creating a stronger partnership
- ITC can show our team how they created the module giving the team a better understanding of the situation
ITC not being able to show us how they made the module
C-D'- He has the right to be aware of any setbacks
- He may know how to fix the situation
He may lack the skill to fix the problem