I want to hire a consulting firm for improving customer experience of my company. On the one hand I would like to be a pioneer in my industry, the first one in using this consulting firm. But on the other hand, I want the consulting firm to have experience and expertise of my industry.
B: Ensure that I use the customer experience management framework and processes of this consulting firm
D: Be the first one to hire this consultant in my industry
A: Design a successful and innovative service journey experience for my customers beyond the current industry standards
Click on the icons on the arrows to see assumptions and injections
C: Have the domain expertise to come up with specific solutions for my business
D': Not be the first one to hire this consultant in my industry
In order to Design a successful and innovative service journey experience for my customers beyond the current industry standards I must Ensure that I use the customer experience management framework and processes of this consulting firm and in order to Ensure that I use the customer experience management framework and processes of this consulting firm I must Be the first one to hire this consultant in my industry. But, in order to Design a successful and innovative service journey experience for my customers beyond the current industry standards I must also Have the domain expertise to come up with specific solutions for my business and in order to Have the domain expertise to come up with specific solutions for my business I must Not be the first one to hire this consultant in my industry. I can't both Be the first one to hire this consultant in my industry and Not be the first one to hire this consultant in my industry.
| Relation | Assumption(s) | Injection(s) |