I have discovered bugs in a module my team has been working on that are clearly the mistake of another department. My team wishes to ignore the bugs and send the product out to customers anyway, because they feel that the other department will not fix the problem and do not want to bring this problem to the project manager. In the past people who have brought problems like this that delay the completion of a project have been seriously reprimanded. I am now faced with bringing this problem to the project manager myself or going above and bringing this to the Senior VP who I have only met once at a Christmas party.
B: Provide quality products to our customers and not hurt our reputation.
D: Fix this problem by going up the chain of command.
A: Remove the bugs from our product.
| A-C: | Assumption(s) | Injection(s) |
| If our product is released with the bugs our customers will let us know about it. This will hurt our reputation which would give us a more pressing need to remove the bugs. | Our reputation could be hurt by a bad product even if it has no bugs. |
C: Not be punished or possibly fired.
D': Not delay the completion of the project any further.
In order to Remove the bugs from our product. I must Provide quality products to our customers and not hurt our reputation. and in order to Provide quality products to our customers and not hurt our reputation. I must Fix this problem by going up the chain of command.. But, in order to Remove the bugs from our product. I must also Not be punished or possibly fired. and in order to Not be punished or possibly fired. I must Not delay the completion of the project any further.. I can't both Fix this problem by going up the chain of command. and Not delay the completion of the project any further..
| Relation | Assumption(s) | Injection(s) |
| B-D | They have the authority to go to the other department and demand that the bugs be fixed before we release this product. Upper management knows that releasing a buggy product would hurt our reputation in the long run. | This is invalidated if upper management also has no interest in fixing the bugs before release. |
| C-D' | It is in my best interest not to be the one who causes trouble so I can keep a good standing in the company and also not lose my job. | I could be fired anyway if the buggy product is released and reflects badly enough on my team. |
| A-B | Buggy products will cause consumers to lose confidence in us and hurt our reputation in the long run. | The customers could be dissatisfied with some other aspect of our product even if it is free of bugs. |
| A-C | If our product is released with the bugs our customers will let us know about it. This will hurt our reputation which would give us a more pressing need to remove the bugs. | Our reputation could be hurt by a bad product even if it has no bugs. |