Milestone 3
B: Ensure product quality and customer satisfaction.
D: Notify my boss that there is a defect in our product
A: maintain good customer and work relationships for the company.
| B-D: | Assumption(s) | Injection(s) |
| not doing so will result in a bad product and negative reactions from the customer | Notify the customer that the product has a defect and fixing it. |
C: Ensure timely delivery of products.
D': Not inform anyone about the defect and send it as-is.
In order to maintain good customer and work relationships for the company. I must Ensure product quality and customer satisfaction. and in order to Ensure product quality and customer satisfaction. I must Notify my boss that there is a defect in our product. But, in order to maintain good customer and work relationships for the company. I must also Ensure timely delivery of products. and in order to Ensure timely delivery of products. I must Not inform anyone about the defect and send it as-is.. I can't both Notify my boss that there is a defect in our product and Not inform anyone about the defect and send it as-is..
| Relation | Assumption(s) | Injection(s) |
| D-D' | quick decisions do not allow for both | |
| B-D | not doing so will result in a bad product and negative reactions from the customer | Notify the customer that the product has a defect and fixing it. |
| C-D' | notifying my boss would result in a delayed delivery of the product | My boss says to send it anyway. |
| A-B | bad products/dissatisfied customers lead to bad/dissolved relationships | |
| A-C | customers will become dissatisfied if products are late | Customers add more specifications to the product. |