In-Tech (ITC) has been outsourced to handle software development. In-Tech has delivered a product that failed integration. If you tell your boss you could lose your job. If you don’t tell your boss the customer has negative performance results.
B: maintain the companies positive reputation
D: tell my boss about failed integration
A: satisfy customers in the short-term and long-term
| C-D': | Assumption(s) | Injection(s) |
| blaming the problem on someone who you do business with isn’t a great solution. you can save your goodwill if you solve the problem and continue to provide wonderful service. | I could potentially save my job by blaming our problems on In-Tech (ITC). Because of past history, it’s believed my job could be on the line and this has to be something to be thought about when making the decision. |
C: have a job
D': lie and wait until the customer complains
In order to satisfy customers in the short-term and long-term I must maintain the companies positive reputation and in order to maintain the companies positive reputation I must tell my boss about failed integration. But, in order to satisfy customers in the short-term and long-term I must also have a job and in order to have a job I must lie and wait until the customer complains. I can't both tell my boss about failed integration and lie and wait until the customer complains.
| Relation | Assumption(s) | Injection(s) |
| D-D' | I could be reprimanded and face consequences that may include being fired. the decision isn’t just about me, it’s about my co-workers, by bosses, and the customers | I could take responsibility myself and go to In-Tech and demand they have the integration issue fixed this way there would never be an integration problem to cause noise in the process. |
| B-D | being proactive could retain this customer which could lead to references in the future. employees could potentially face reprimand for their actions. | I won’t have to worry about the customer having issues and they’ll be satisfied in the short-term and the long-run. Them being satisfied will make my company more successful and more money. |
| C-D' | blaming the problem on someone who you do business with isn’t a great solution. you can save your goodwill if you solve the problem and continue to provide wonderful service. | I could potentially save my job by blaming our problems on In-Tech (ITC). Because of past history, it’s believed my job could be on the line and this has to be something to be thought about when making the decision. |