Report Bugs to VP
B: Preserve company integrity and reliability by only releasing quality products
D: Push back deadline and resolve technical bugs before releasing product
A: Satisfy customer's needs not just now but also in the long run
| C-D': | Assumption(s) | Injection(s) |
| 1. Assumes that just because it is not directly our companies fault for a faulty program, that we will maintain our job security since we are releasing the product on time. 2. Assumes our boss cares more about timeliness than quality | 1. Have full disclosure with customers that states if there is any technical issue it is at the fault of ITC company and not ours. 2. Have a conversation/meeting with boss to see whether they value timeliness or quality more. |
C: Meet deadlines and maintain job security
D': Let project be released on time and let ITC deal with their programming problem
In order to Satisfy customer's needs not just now but also in the long run I must Preserve company integrity and reliability by only releasing quality products and in order to Preserve company integrity and reliability by only releasing quality products I must Push back deadline and resolve technical bugs before releasing product. But, in order to Satisfy customer's needs not just now but also in the long run I must also Meet deadlines and maintain job security and in order to Meet deadlines and maintain job security I must Let project be released on time and let ITC deal with their programming problem. I can't both Push back deadline and resolve technical bugs before releasing product and Let project be released on time and let ITC deal with their programming problem.
| Relation | Assumption(s) | Injection(s) |
| D-D' | 1. Assumes the bugs cannot be fixed in time for the product to be released on time. 2. Assumes ITC are the only ones capable of fixing the problem and we can't do it in-house. | 1. Have a meeting with ITC to see if they can resolve the problem in the allotted time. 2. Have meeting with in-house IT team to see if they think they are able to resolve problem. |
| B-D | 1. Assumes the customer would rather have a quality product rather than an on-time product. 2. Assumes the customer even knows our intended release date | 1. Send out a survey to prospective customers that asks them if they would rather have an on-time, faulty product or a late, functioning product. 2. Research where release dates have been publicized |
| C-D' | 1. Assumes that just because it is not directly our companies fault for a faulty program, that we will maintain our job security since we are releasing the product on time. 2. Assumes our boss cares more about timeliness than quality | 1. Have full disclosure with customers that states if there is any technical issue it is at the fault of ITC company and not ours. 2. Have a conversation/meeting with boss to see whether they value timeliness or quality more. |
| A-B | 1. That the customer would rather a late, functioning product rather than an on-time, faulty product. 2. Assumes that meeting customer's quality needs now ensures we will meet them in the future as well. | 1. Send out a survey to prospective customers that asks them if they would rather have an on-time, faulty product or a late, functioning product. 2. Establish a company-wide code of constant growth and importance on product quality. |
| A-C | 1. Assumes the customer is satisfied when they receive a product on time whether it is functioning properly or not. 2. Assumes that meeting customer's time needs now ensures we will meet them in the future as well. | 1. Send out a survey to prospective customers that asks them if they would rather have an on-time, faulty product or a late, functioning product. 2. Establish a company-wide code of constant growth and importance on timeliness. |