SSC Case Study
B: Deliver quality software and be a dependable developer
D: Report the defect
A: Create high quality software that generates revenue for the company while maintaining my position
| B-D: | Assumption(s) | Injection(s) |
| If I release software I know isn't up to par, my reputation suffers. If I release software I know isn't up to par, the customer is not satisfied. | If I can reputably place blame on someone else, my reputation may not suffer as much If the customer is going to be compensated, they may still be satisfied. |
C: Be respected and trusted by direct manager and peers
D': Not go over my direct manager's head
In order to Create high quality software that generates revenue for the company while maintaining my position I must Deliver quality software and be a dependable developer and in order to Deliver quality software and be a dependable developer I must Report the defect. But, in order to Create high quality software that generates revenue for the company while maintaining my position I must also Be respected and trusted by direct manager and peers and in order to Be respected and trusted by direct manager and peers I must Not go over my direct manager's head. I can't both Report the defect and Not go over my direct manager's head.
| Relation | Assumption(s) | Injection(s) |
| D-D' | My direct manager does not want to cause problems with the software release My direct manager may fire me | I need to know my direct manager cares more about a quality release than releasing on schedule I need to know my manager values my opinion |
| B-D | If I release software I know isn't up to par, my reputation suffers. If I release software I know isn't up to par, the customer is not satisfied. | If I can reputably place blame on someone else, my reputation may not suffer as much If the customer is going to be compensated, they may still be satisfied. |
| C-D' | My peers may see me a 'suck up' or 'tattle-tale' if I cause them unnecessary work by reporting the defect. Going over my manager's head may result in being given 'bad' (uninteresting) work intentionally | I would need to know that my peers place as much value in delivering quality software as I do. I would need to know what the worst type of work I could be given is, and how much I could tolerate it. |