SSC Case Study Cloud
B: Follow protocol and report to the correct level of management
D: Report the issue to the Senior Vice President of SSC
A: Complete the APS project without jeopardizing my job position
| B-D: | Assumption(s) | Injection(s) |
| The company's hierarchy of reporting relationship demands me to report the issues to those above me in the hierarchy | Reporting the issue isn't necessary if the issue can be solved without going down the hierarchy of reporting relationship |
C: Resolve the issue quickly
D': Work with ITC team
In order to Complete the APS project without jeopardizing my job position I must Follow protocol and report to the correct level of management and in order to Follow protocol and report to the correct level of management I must Report the issue to the Senior Vice President of SSC. But, in order to Complete the APS project without jeopardizing my job position I must also Resolve the issue quickly and in order to Resolve the issue quickly I must Work with ITC team. I can't both Report the issue to the Senior Vice President of SSC and Work with ITC team.
| Relation | Assumption(s) | Injection(s) |
| D-D' | We have to deliver to APS system to our key client soon so we have to make a quick decision | Determine if there is slack time, which will determine whether if we have to rush things or have time to choose the most logical decision |
| B-D | The company's hierarchy of reporting relationship demands me to report the issues to those above me in the hierarchy | Reporting the issue isn't necessary if the issue can be solved without going down the hierarchy of reporting relationship |
| C-D' | Together we can fix the major bugs and get the two modules to integrate perfectly | If ITC could resolve the major bugs, they would've done so before delivering the module to us |
| A-B | Following the protocol and procedures will prevent me from getting in trouble allowing me to keep my job | Reporting the issue could result in everyone on the team to get penalized even if the project is completed on time |
| A-C | A delay will hurt SSC's reputation and can potentially lead to me getting in trouble | Since the delay is a result of the major bug of ITC's module, ITC is fully responsible for it |