Case Study 1 Cloud

There is a major bug with my company’s software product and my team leader does not wish to fix it while I believe it is important to fix before shipping the product.

B: Ensure our clients have a quality product
D: Report this bug to the Senior VP to get it fixed
A: Allow my team to function at its fullest capacity
D-D':Assumption(s)Injection(s)
Reporting the bug will bring negative repercussions to my team leader
C: Keep my job and maintain work relationships
D': Deliver the team's project on time

In order to Allow my team to function at its fullest capacity I must Ensure our clients have a quality product and in order to Ensure our clients have a quality product I must Report this bug to the Senior VP to get it fixed. But, in order to Allow my team to function at its fullest capacity I must also Keep my job and maintain work relationships and in order to Keep my job and maintain work relationships I must Deliver the team's project on time. I can't both Report this bug to the Senior VP to get it fixed and Deliver the team's project on time.

RelationAssumption(s)Injection(s)
D-D'Reporting the bug will bring negative repercussions to my team leader
B-DThe bug will cause major service interruptions for the clientThe bug would have to be shown to not impact the reputation of SSC
C-D'Team members on delayed projects are often punishedThe bug would have to be proven to not be the result of my team's actions
A-BClient satisfaction is integral to the company's successThe company's success is shown not to be affected by the flaws of this product
A-CMy team will work more effectively together if we can trust one anotherMy team is assured that they will not suffer any negative repercussions