John Vaughn Vault
B: make the shipment on time.
D: break the rule and tell the customer myself.
A: Improve customer service
| D-D': | Assumption(s) | Injection(s) |
| The account manager is away on vacation. |
C: to follow company policy
D': Wait on the account manager to contact them per company policy.
In order to Improve customer service I must make the shipment on time. and in order to make the shipment on time. I must break the rule and tell the customer myself.. But, in order to Improve customer service I must also to follow company policy and in order to to follow company policy I must Wait on the account manager to contact them per company policy.. I can't both break the rule and tell the customer myself. and Wait on the account manager to contact them per company policy..
| Relation | Assumption(s) | Injection(s) |
| D-D' | The account manager is away on vacation. | |
| B-D | if I do not call them and we miss the shipment, and we shut them down we both will loose money | |
| C-D' | That is the policy and procedures of the company. | |
| A-B | the customer needs the order as fast as they can get it | |
| A-C | it makes one point of contact |