John Vaughn Vault

John Vaughn Vault

B: make the shipment on time.
D: break the rule and tell the customer myself.
A: Improve customer service
C-D':Assumption(s)Injection(s)
That is the policy and procedures of the company.
C: to follow company policy
D': Wait on the account manager to contact them per company policy.

In order to Improve customer service I must make the shipment on time. and in order to make the shipment on time. I must break the rule and tell the customer myself.. But, in order to Improve customer service I must also to follow company policy and in order to to follow company policy I must Wait on the account manager to contact them per company policy.. I can't both break the rule and tell the customer myself. and Wait on the account manager to contact them per company policy..

RelationAssumption(s)Injection(s)
D-D'The account manager is away on vacation.
B-Dif I do not call them and we miss the shipment, and we shut them down we both will loose money
C-D'That is the policy and procedures of the company.
A-Bthe customer needs the order as fast as they can get it
A-Cit makes one point of contact