Lieutenant’s Cloud from GSP 7: Managing People
B: Client order ships on time
D: Lieutenant calls the client
A: Good client service
| C-D': | Assumption(s) | Injection(s) |
| Otherwise the client will get different promises from different people | Lieutenant does not want to promise the client anything. He wants to ask the client for a shipping address. |
C: Client has one point of contact
D': Only the account manager calls the client
In order to Good client service I must Client order ships on time and in order to Client order ships on time I must Lieutenant calls the client. But, in order to Good client service I must also Client has one point of contact and in order to Client has one point of contact I must Only the account manager calls the client. I can't both Lieutenant calls the client and Only the account manager calls the client.
| Relation | Assumption(s) | Injection(s) |
| C-D' | Otherwise the client will get different promises from different people | Lieutenant does not want to promise the client anything. He wants to ask the client for a shipping address. |