My team and I have reached a dilemma regarding our current Advanced Production Scheduling (APS) project. We discovered significant faults in the commissioned work by our new vendor, In-Tech (ITC). To not report the faults to the Senior VP and continue the integration of my team’s work with ITC’s, would likely result in a failure at our client’s site, negatively affecting our client’s business performance. To report the faults to the Senior VP, address this concern, and postpone the integration, would add to SSC’s growing pipeline clog of over-budget, delayed projects.
B: ensure trust, transparency, and our reputation for high performance, both as a team and as a company
D: report ITC’s faulty work to the Senior VP and postpone integration until the faults are addressed
A: successfully deliver the APS project to the client as agreed
| A-B: | Assumption(s) | Injection(s) |
| 1. this assumes that the client deserves to receive the quality of work he/she expected 2. this assumes that the client deserves to receive open communication and updates on the work he/she commissioned | 1. My team and I successfully delivering the quality of work he/she expected invalidates the first assumption. 2. My team and I taking the responsibility to resolve ITC's faulty work before the next scheduled update invalidates the second assumption. |
C: be timely with deadlines and prevent SSC’s growing pipeline clog of delayed projects from growing
D': continue the integration of ITC’s faulty work without reporting to the Senior VP
In order to successfully deliver the APS project to the client as agreed we must ensure trust, transparency, and our reputation for high performance, both as a team and as a company and in order to ensure trust, transparency, and our reputation for high performance, both as a team and as a company we must report ITC’s faulty work to the Senior VP and postpone integration until the faults are addressed. But, in order to successfully deliver the APS project to the client as agreed we must also be timely with deadlines and prevent SSC’s growing pipeline clog of delayed projects from growing and in order to be timely with deadlines and prevent SSC’s growing pipeline clog of delayed projects from growing we must continue the integration of ITC’s faulty work without reporting to the Senior VP. we can't both report ITC’s faulty work to the Senior VP and postpone integration until the faults are addressed and continue the integration of ITC’s faulty work without reporting to the Senior VP.
| Relation | Assumption(s) | Injection(s) |
| D-D' | 1. these actions are mutually exclusive; this assumes that reporting the faulty work to the Senior VP jeopardizes my team and I's timeliness 2. these actions are mutually exclusive; this assumes that not reporting the jeopardizes my team and I's communication and standards of quality | 1. Reporting the faulty work to the Senior VP with a prepared, time-sensitive action plan in place to address ITC's faulty work before the deadline invalidates the first assumption. 2. Reporting the faulty work to the Senior VP ensures my team and I's communication and standards of quality as both a team and as a company. |
| B-D | 1. this assumes that we will prevent intentionally delivering a faulty finished product to our client 2. this assumes that we will protect our well-established client-based loyalty | 1. The action of intensely working overtime to resolve the faults as a team and delivering the finished project on time invalidates the first assumption. 2. The action of disclosing the faulty work to the client without reporting the situation to the Senior VP invalidates the second assumption. |
| C-D' | 1. this allows for the Senior VP to address more important matters and projects 2. this provides the Senior VP more time to tend to other projects until the client eventually discovers the faulty work | 1. Reporting the faulty work will not necessarily require added supervision from the Senior VP invalidates the first assumption 2. Reporting the faulty work now will allow the Senior VP more time to tend to upcoming projects invalidates the second assumption. |
| A-B | 1. this assumes that the client deserves to receive the quality of work he/she expected 2. this assumes that the client deserves to receive open communication and updates on the work he/she commissioned | 1. My team and I successfully delivering the quality of work he/she expected invalidates the first assumption. 2. My team and I taking the responsibility to resolve ITC's faulty work before the next scheduled update invalidates the second assumption. |
| A-C | 1. this assumes that the client values time more than quality 2. this assumes that my team and I's sole contribution to SSC's pipeline is detrimental to the company | 1. Communicating with the client about their needs given the situation with ITC's faulty work invalidates the first assumption. 2. Speaking with the Senior VP openly about the underlying issues causing the clogged pipeline, rather than distressing about the symptoms of this particular project invalidates the second assumption. |