Lieutenant's Cloud from GSP 7: Managing People

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A client's order must ship today. The shipping clerk (lieutenant) does not know where to ship it. Only the client manager can call the client. Client manager is not available. The shipping clerk ships without authority to do so and breaks the rule or follows policy and the order is late.

D: Lieutenant calls the client
D': Only the account manager calls the client
B: Client order ships on time
C: Client has one point of contact
A: Good client service
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In order to Good client service I must Client order ships on time and in order to Client order ships on time I must Lieutenant calls the client. But, in order to Good client service I must also Client has one point of contact and in order to Client has one point of contact I must Only the account manager calls the client. I can't both Lieutenant calls the client and Only the account manager calls the client.
RelationAssumption(s)Injection(s)
C-D'Otherwise the client will get different promises from different peopleLieutenant does not want to promise the client anything. He wants to ask the client for a shipping address.